Frequently Asked Questions

After receiving your order, our team will start working on it and forward it to production when it is ready. Your order should be ready to ship in 2-3 business days. Since we craft each order individually; depending on the number of orders we receive, shipping can take up to 5 business days.

Once you have placed an order with us our Design and Production teams work hard to make sure you get your order in time. Still, if you would like to cancel your order you can do it in the first 24 hours. After this duration cancellation is not possible. Of course, you can always return you order if you are not happy with it.

Once you place an order, you will receive an email confirmation sent to the email address you provided at checkout. If you don't see it in your inbox, please check your spam or junk folders. If you still can't find the email, log into your account to confirm that your order was successfully processed. If you're still having trouble, feel free to contact us, and we'll be happy to assist you!

We strive to ensure every order is correct, but on rare occasions, mistakes can happen. If you’ve received the wrong item, please contact our Customer Care Team as soon as possible. Be sure to include images of the incorrect item in your message. A member of our team will review your case and assist you promptly in resolving the issue.

After your order has been shipped, you’ll receive an email with a tracking number to monitor its progress. If you don’t see the email in your inbox, please check your spam or promotions folders—it may have been sorted there by mistake.
You can also log into your account and view the status of your order directly.
Note: Tracking updates might take a day or two to reflect in the carrier’s system, so don’t worry if it seems like there’s no movement initially—it’s likely on its way!

We hope you love your product, but if you’re not satisfied for any reason, we’ve got you covered—we’ll take care of the return fees. Please contact us at [email protected] to initiate the process, and our team will guide you through the next steps.

Yes! We accept returns even for custom-made products or orders. Your happiness is our top priority. If you're not fully satisfied with your custom product, please contact us within 30 days of receiving your order to initiate a return or exchange. We even cover return fees.

At 3D.Gifts, we stand by the quality of our products. All items are guaranteed for 30 days from the purchase date. If any issues arise within that time, you can return the item for a refund or exchange. To qualify, items must be returned in their original condition and packaging. You can check our return policy here.
If you have any questions or need assistance, our Customer Care Team is here to help!

Postage costs will only be refunded if your entire order is damaged or faulty. While we cover the return shipping cost in all cases, the original shipping cost will not be refunded if the order was not eligible for free shipping. You can check our return policy for more details.
If you have any questions or concerns, please don’t hesitate to contact us!

We’re sorry to hear that! Please take a photo of the damaged package and email it to our Customer Care Team at [email protected]. Be sure to include your order number in the email so we can quickly review the issue and provide a solution. We’ll do our best to resolve the matter as quickly as possible!

Yes, we accept returns for international orders. For international orders, buyers cover the return shipping and fees. Check our refund policy for more details.